Identity protect login problem

Posted 12/19/2017 7:11 PM
#124870
User avatar

me4000 Member

Date Joined Dec 2017
Total Posts: 3
Hi

Have purchased bullguarp premum for mac on 14 this month,

Has anyone had a problem trying to loginto ideantity protect from there account page, when i click the link, the page appears for a few seconds then goes blank, i hace contacted support and was told there would be a update shortly, i feel like i have purchased bullguard protect and not getting the service i have paid for



Lawrence
Posted 12/21/2017 10:42 AM
#124871
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 734
Hello Lawrence!

Please allow me to confirm there was an issue. It has been solved.

We apologize for the inconvenience!
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 12/21/2017 7:32 PM
#124878
User avatar

me4000 Member

Date Joined Dec 2017
Total Posts: 3
Hi

Have downloaded and re installed bullguard protect, and tried to log into ideantity protect, still have the same problem



Lawrence
Posted 1/15/2018 3:59 PM
#124952
User avatar

telboy911 Member

Date Joined Dec 2017
Total Posts: 3
I'm havig this problem too. It's also affecting my wife's PC.
Posted 1/16/2018 4:16 PM
#124993
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 734
Please contact support directly to have your case escalated. Even if the issue is solved, it may be your account is desynchronized. 
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 1/19/2018 10:38 PM
#125068
User avatar

pissedoffuser Member

Date Joined Jan 2018
Total Posts: 1
You say it is solved yet give absolutely no info how or what to do.



Seriously I am about to ask for a refund because I have had this junk a couple of months now and only bought it for the ID protection which...ta daaa... I cannot use!
Posted 1/20/2018 8:52 PM
#125069
User avatar

me4000 Member

Date Joined Dec 2017
Total Posts: 3
Hi

I am still haveing the same problem, can you please update me on when this will be fixed

I only purchased the program for ideantity protect



Lawrence
Posted 2/5/2018 3:06 PM
#126952
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 734
Click on my name and click Send message. Send me your bullguard registered e-mail address and I will investigate directly.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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