Installation Problems

Posted 4/10/2021 6:12 PM
#130476
User avatar

JImbo Member

Date Joined Apr 2021
Total Posts: 3
I have successfully downloaded Bullguard for my windows 10 (64 Bit) computer but it will not install!!  I get the message .



"No active internet connection Error installing Microsoft Visual C++ 2013 redistributable Package (x64)."  I have had 4 hours of Chat with Bullguard support and done everything they suggest.  Manually dwonloaded all C++ files from. microsoft direct. Restarted the computer, sent them a BGsst file and still they have not managed to colve the problem.  It has taken me over 4 hour so far and I have got nowhere.  I can't believe I am the only person with this proble.  Can anybody help please ?
Posted 4/12/2021 11:41 AM
#130477
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 865
Welcome to our forum! 

I am sorry to hear about your trouble. Can you provide me with your ticket number, so I can investigate for you?
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 4/12/2021 6:25 PM
#130478
User avatar

JImbo Member

Date Joined Apr 2021
Total Posts: 3
My Bullguard Ticket Number is 21654.  I have spent a further 4 hours today following the advice I was given.  Done everything suggested and still have the same problem.
Posted 4/14/2021 2:38 PM
#130479
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 865
Thank you for your cooperation! I have escalated the problem and will update you as soon as possible.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 4/28/2021 5:42 PM
#130483
User avatar

bazza123 Member

Date Joined Apr 2021
Total Posts: 1
I have had the same messages as jimbo on trying to install on a uptodate windows 10. Can this problem be resolved?
Posted 5/4/2021 8:21 AM
#130486
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 865
Please contact your Internet Service Provider, to give you the latest BullGuard installation kit. This will resolve the problem.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 5/10/2021 5:28 PM
#130489
User avatar

JImbo Member

Date Joined Apr 2021
Total Posts: 3
I have contacted my ISP provider , John Lewis Broadband (Plus Net) and they redirect me to you saying they can;t help.  I am still awaiting a response from our last exchange when you said that you would contct JLP broadban to sort it out.
Posted 5/11/2021 7:41 AM
#130490
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 865
It is unfortunate this ping-pong is going on. I assure you that I have kept my word and the latest version of the kit has been provided to them.

Please contact complaints@bullguard.com and I will assist you personally.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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