Not getting regular definitions updates

Posted 12/11/2019 12:33 PM
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liondog Member

Date Joined Dec 2019
Total Posts: 2
As the title of the topic says, for the last couple of days I haven't been getting the definitions updates as regularly as normal. I've used the online chat support, but keep on getting the same guy who keeps telling me there's no issues. Bullguard updated earlier this morning when I booted the PC, but it's now gone over 8 hours without updating.
Posted 12/11/2019 3:41 PM
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 834
Hello liondog and welcome to our forum!

The problem was found and fixed.

Even if an agent will not know of an issue being present and may not be able to advise on the spot, they will record the incident and someone will take a look at it.

We apologize for the inconvenience!
Andreea-Luciana Ostache
Support Team Leader

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 12/11/2019 3:58 PM
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liondog Member

Date Joined Dec 2019
Total Posts: 2
Thanks for the update and I'm glad to hear the issue has now been resolved.
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