Quarantined again after restore

Posted 6/5/2017 3:50 PM
#124549
User avatar

drew1982 Member

Date Joined Jun 2017
Total Posts: 1
Hi how can I stop a programmed being sent back to quarantine immediately after I restore it.

The programme I am trying to use is perfectly safe I have used it to mine bitcoins for years
Posted 6/16/2017 2:25 PM
#124571
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 797
Hello Drew,

You need to create exceptions for it in BullGuard:

1. Open BullGuard using the icon from the desktop or by going to Programs > BullGuard

2. Click on Settings from the top, then Advanced from the top-right.

3. Click Antivirus from the left and turn it off.

4. Click on the BullGuard logo at the top, to return to the main screen, and click on the three dots button from the Antivirus box and choose Quarantine.

5. Check the box next to the file and press the Restore button.

6. Click on the Settings button on the top again, select Antivirus again and then select Tuning under it.

7. Check the box for "Skip files/folders" and click on "files/folders", then click on the + button and add the folder of your program.

8. Check the box for "Skip specific processed", click on "processes", and click on the + button to add the executable that is detected.

9. Turn the Antivirus back on.

10. Click on the BullGuard icon from the top-right corner of the program, so you are returned to the main screen. You can now close BullGuard.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

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