VPN will not connect

Posted 6/6/2020 1:12 PM
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TCP36C Member

Date Joined Jun 2020
Total Posts: 1
I have had Bullguard VPN on my laptop for a while now and there are major issues with it not connecting. It is supposed to automatically connect on startup and doesn't and will not do so when I press ‘quick connect’. I try multiple times and it will not work. I have to go to Control Panel and do a repair in order for it to connect and then when I turn my laptop off and then on again the next day I have to do the same thing every time. The last time I had a chat with BG about this they claimed it was another antivirus software on my PC causing this to happen and I knew it wasn’t but took it that antivirus off anyway and it made no difference! I am not happy at all and I feel that BG VPN is not worth the hassle. Has anyone else had this problem and is there a fix? 

Posted 6/9/2020 9:54 AM
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 834
Hello and welcome to our forum.

Open Task Manager, go to the Services tab and make sure the BullGuardVPN Service is running. 

Make sure you have all the latest Windows Updates installed, including the optional ones.
Andreea-Luciana Ostache
Support Team Leader

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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