Unable to scan

Posted 6/14/2017 12:08 AM
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Jim C Member

Date Joined Nov 2016
Total Posts: 7
Hi - trying to run a scan but just get an error 'requires internet connection' but the device is connected. Any ideas? Jim
Posted 6/26/2017 4:13 PM
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 834
Hello Jim,

Please open the BullGuard application and then Settings to make sure that you have allowed BullGuard to connect to the internet. Also not that BullGuard can be set to access the network only via wiFi and if you are on the data plan it will not work.

Make sure you do not have conflicting applications installed.

If the problem expands past that, please contact support directly, so we can investigate the matter further.
Andreea-Luciana Ostache
Support Team Leader

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 1/22/2019 6:20 PM
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novajones001 Member

Date Joined Jan 2019
Total Posts: 1
Jim C wrote: Hi - trying to run a scan but just get an error 'requires internet connection' but the device is connected. Any ideas? Jim

Open up your network settings, login into your IP Address and switch on internet access for bullguard. Make sure you have not set any data limitations, also try to make bullguard as your default software for scanning. The builtin apps and softwares may create issues due to default settings.
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