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HELP WITH SKIPPED FILES ON BULLGUARD

Posted 1/1/2019 10:52 PM
#130136
User avatar

weex123 Member

Date Joined Dec 2018
Total Posts: 5
Hello.



I have been having few issues. My computer was compromised around 4 months ago as I was using no AV protection. 



I have lost some money and I believe my files were stolen in the attack. (I wasnt using av because i "though" i am skilled enough no to get mallware)



Since then I am very careful and to be fair with my OCD maybe overdoing security.



I did completely wipe my pc afterwards and bought bullguad.



I am getting these skipped files whenver I run bullguard full scan... sometimes they are there sometimes they are not.



c:\programdata\bullguard\antivirus\temp\tmp00000318\tmp0027f396

C:\ProgramData\BullGuard\AlertReports\Bit2\5\10\7987ab5 (or something like that,, cant find it since the wipe)

c:\\users\jaro\appdata\local\google\chrome\user data\default\local storage\leveldb\000045.ldb

c:\\users\jaro\appdata\local\microsoft\vsapplicationinsights\vstelaif-312cbd79-9dbb-4c48-a7da-3cc2a931cb70\20181226201232_bba48e5a71c5490b829d8ed6f1c418da.trn

c:\\users\jaro\appdata\local\temp\edjefwd2.cab

c:\\programdata\bullguard\alertreports\bit2\5\10\9b5d8fffe60b4fda9e962ce0d5c9c5b9\

c:\programdata\bullguard\sentrytemp\sedlauncher.exe.d8432f5630431688375787af6944cc47

c:\programdata\bullguard\sentrytemp\googleupdate.exe.f01fd5f945645906a32d88d3f9cb6397



Also I am creating a monopoly ganme for my school course in C# windows forms app in VIisual Studio 17, and I had it on the PC when I got hacked. I uploaded it on drive and redownloaded it now.... Could it be compromised as it is showing as 2/65 on virus total... its making me paranoid.



I did write this in customer support on here but never it got posted

 
Posted 1/4/2019 10:21 AM
#130140
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 877
Those skipped files belong to BullGuard or Jaro, so you have nothing to worry about. 

Regarding the game, if you have any doubts, add it to a password protected archive, then upload it on wetransfer.com and send it to support@bullguard.com. We will have a look at it for you, to ease your mind.

Thank you for choosing BullGuard and sorry for the delayed reply on here.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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