We use cookies to ensure that we give you the best experience on our website. By continuing to browse, we are assuming that you have no objection in accepting cookies. You can change your cookie settings at any time.

Close

BullGuard Support



Payment questions

I renewed, but BullGuard still shows as expired. Why?
How do I buy or renew? (prices)
How do I disable the auto-renew option?
Where can I find my license-key?
What is happening with my payment?

To reach the Payment Guides please visit this link.

  •  

    I renewed, but BullGuard still shows as expired. Why?

    After a given subscription is extended, the BullGuard application needs to establish a connection with our servers, to receive the updated status of that subscription. While this is done automatically after some time, you can also perform a manual status check in the application to make sure the new status is displayed right away.

    To do this, open the BullGuard application from Start > All Programs > BullGuard and select SETTINGS  > Account. Finally click on the  Check status button.

     

    Check_Status

     

    If this does not rectify the remaining subscription time, verify that the username from the top of the Account screen matches the email address you renewed on. If it does not, please follow this guide in order to relog in with your paid account in the BullGuard application.

     

    Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

  •  

    How do I buy or renew? (prices)

    BullGuard products can be customized in a variety of ways and because of this, the prices for each BullGuard subscription will vary depending on the exact subscription settings which the customer chooses during his order. You can see exactly how much a given subscription will cost directly on our shop page, by clicking on the Buy now button next to the product you are interested in: https://www.bullguard.com/shop

     

     

    Shopping Cart

     

    Note that this does not mean that an actual purchase will take place. All you are doing is viewing the price for that product, for which a payment can be made in a later stage. Note the price being shown on the upper right on that window, and also a list of settings for that particular subscription, each with an individual price next to it. Selecting a specific setting will also automatically change the total price on the upper right.

    More information on how the actual order process takes place can be found in the following guide: http://www.bullguard.com/support/payment-guide/the-best-way-to-buy-online.aspx

     

    Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

  •  

    How do I disable the auto-renew option?

    To disable the auto-renew option for your account, please login on your online account section using the following link: https://www.bullguard.com/my-account.aspx

    From the My payments area, click on the View invoice option for the order during which the automatic renewal option was activated.

     

    ViewInvoice

     

    On the following screen, click the button called Cancel auto renewal. If you have performed multiple orders in which you remember having enabled this option, please repeat the procedure for all of them.

     

    CancelAR

     

    Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.


  •  

    Where can I find my license-key?

    A license key is issued only with a new BullGuard order. If you perform an order using an e-mail address which previously had a similar subscription associated with it, that order will be considered a renewal order and no license key will be issued for it.

    In case of a new order, the license key will be displayed at the end of the purchase process, along with the invoice. This information will also be sent automatically via e-mail to the address used during the purchase.

     

    ConfirmationLC

     

    Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

  •  

    What is happening with my payment?

    An order can take more or less to complete, depending on the payment method selected for it. Some payment methods such as ones through credit card or PayPal result in the order being considered as being completed after a very short amount of time because of the nature of those transactions, even if they actually take place later.

    However some transactions, such as bank transfers or cheque payments, require youto perform the payment by yourself and the payment process itself in this case takes place over a longer period of time. The BullGuard subscription corresponding to such an order will only be fully extended after the entire amount reaches our accounts, which can take up to two weeks from the date of the payment.

    This is why we activate the first 14 days from the ordered subscription for bank transfer or cheque payments - to allow access to the desired service until the payment is actually completed. The full subscription period will be automatically activated as soon as our payment systems detect that the full amount has reached our accounts.

     

    Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.


 

Can’t find what you’re looking for ?

Get in touch with our Support team right now.




00: 00: 00: 00
Dagen Uren Minuten Seconden
Close