Frequently Asked Questions

The most common questions asked by our customers

Troubleshooting

I receive an error when connecting the VPN. What should I do?

Here are a few things you can troubleshoot yourself, when you have difficulties connecting:
  1. If you have a security product on your device, other than BullGuard, you may need to create exceptions for the BullGuard VPN application and folders.
  2. Check if you can connect to a different server.
  3. Check if you can connect TCP rather than UDP or vice-versa.
  4. Check if you have Kill Switch active and try the opposite option.
  5. Reboot/restart your device.
  6. Log-out then log back into the application.
  7. Reinstall/repair the VPN application.
  8. Windows only: Flush your network from the Diagnostic tool which you can find in the Settings of the BullGuard VPN application.
If all above fail to work, the problem may be a driver conflict which needs to be escalated. The best advice we can give is to contact our Support Department, to have an agent help you with the problem.
 

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