Frequently Asked Questions

The most common questions asked by our customers

Troubleshooting

Is VPN blocking streaming video on my device?

BullGuard VPN should allow all traffic to pass through, without delay or interruption.

If you have issues streaming or watching video content, there are a couple of things you can check:

1. Check if you have issues with other streaming platforms (like YouTube).
If the answer is yes, the issue may be with your browser not the connection. You can reset your browser cache & cookies as shown in this guide

2. Check if there are DNS leak issues, on either one of these sites:
DNS Leak Test.com

DNS Leak.com

IP Leak.com

If you have your VPN connection on, the country IP shown in the test should be the one of the server you chose to connect to, not your Internet Service Provider IP.

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