BullGuard Support
Available payment options
Welcome, BullGuard user! This section describes the payment options available for buying a BullGuard subscription online.
Click on a payment method to learn more:
• Payment by Credit Card
• Payment by Bank Transfer
• Payment by Cheque, Money or Postal order
• Payment by PayPal
• Payment by Direct Debit
• Payment by Online Banking
Credit Card
This is basically the quickest and simplest way to buy online. All you need is an accepted credit / debit card.
BullGuard accepts the following credit card types: Visa, MasterCard, American Express, JCB and Dankort.
* Dankort is only accepted for purchases made from Denmark.
Make sure you enter the correct credit card information on the website. Also, please note that some credit cards have 15 digits instead of 16 and that you always need to enter your CVV number.
Orders made via credit card are usually processed by our backend systems within minutes. To check if your account information has been updated, please open BullGuard, go to Settings > Account and press Check status button.
Note: Please make sure your credit card is not expired and that you have sufficient funds available before purchasing.
Also note that if you tick the option Please renew my subscription automatically, your subscription will be renewed automatically and your account will be charged.
Bank Transfer
When you choose the bank transfer payment method, make sure you include the correct information about yourself when you are asked to do so:
Whether you are making your payment via online banking or a normal bank transfer, you should note the following:
Firstly, the final step in the payment process, as well as the Confirmation email include two very important elements for completing the payment:
• Bank account details - this is the account where you have to make the payment.
• Payment reference number - this is a number in the format of 31660000xxxx. Please mention it on your transfer form, so that GlobalCollect can match that payment to your order. This number is also used to check your order status.
Secondly, when you choose to pay by bank transfer, your account is automatically extended with 14 days (or a 14 days licence key is provided) to allow you to make the actual payment. To check if your account information has been updated, please open BullGuard, go to Settings > Account and press Check status button or activate the licence key if this is a new purchase.
This is to keep you safe while the bank transfer is being performed (usually takes between 2-5 days, depending on the country you are transferring the money from). The 14-day extension is only granted once.
GlobalCollect BV handles invoicing and fund collection for BullGuard Ltd. GlobalCollect has bank accounts open in many countries of the world, to allow customers to make faster and cheaper bank transfers.
Note: Each user receives his own unique Reference number. The reference number from this image is only an example. We have hidden the last 8 digits on purpose, so nobody can use it. The reference number is a string of numbers (no letters included).
Cheque / Money Order / Postal Order
When you choose the cheque / money order / postal order payment method, make sure you include the correct information your yourself when you are asked to do so:
Things are quite similar to the bank transfer, except you will be sending your payment document (cheque, money order, postal order) to a regular mail address instead of a bank account.
The final step in the payment process and the Confirmation email include the necessary instructions:
• Regular mail address - this is the P.O. box where you must send the cheque.
• Payment reference number - this is a number in the format of 3166xxxxxxxx. Please mention it on your cheque, so that GlobalCollect can match that payment to your order. This number is also used to check your order status.
After making an order payable by cheque / money order / postal order, your account is automatically extended with 14 days (or a 14 days licence key is provided) to allow you to make the actual payment. To check if your account information has been updated, please open BullGuard, go to Settings > Account and press Check status button or activate the licence key if this is a new purchase.
This is to keep you safe while your cheque is being sent (usually takes between 1-7 days, depending on the country you are sending the cheque from). The 14-day extension is only granted once.
GlobalCollect BV handles invoicing and fund collection for BullGuard Ltd. Just as for bank transfers, GlobalCollect has P.O. boxes open in most countries of the world for handling cheque and postal orders.
Note: Each user receives his own unique Reference number. The reference number from this image is only an example. We have hidden the last 8 digits on purpose, so nobody can use it. The reference number is a string of numbers (no letters included).
PayPal
PayPal is a very popular e-commerce solution allowing payments and money transfers to be made through the Internet.
It serves as an electronic alternative to traditional methods such as cheques and money orders, and is essentially a very quick online banking transfer. PayPal also performs payment processing for online vendors and corporate users, for which it charges a small fee. On October 3, 2002, PayPal became a subsidiary of eBay Inc.
BullGuard offers this flexible payment option to its customers worldwide.
How to pay
First, please see this page: The best way to buy online (*opens in a new tab)
At Step 5, please choose the PayPal option.
After clicking on the PayPal icon, you will be taken to a PayPal page where you must log to your PayPal account and send the money.
Make sure that the PayPal website address is secured, meaning that it starts with https instead of the regular http.
If this is the case, then login with your account information and proceed with the payment.
After completing the payment on the PayPal website you should get a PayPal confirmation email with the title
You have sent EUR XX.XX to payment@bullguard.com. It is important that you keep this email for further reference, as the Transaction ID it contains is used to track down your payment should there be any problems.
Direct Debit
When you choose the direct debit payment method, make sure you include the correct information about yourself when you are asked to do so:
The final step in the payment process include very important elements for completing the payment, like your Account Number, Account Name or Bank Code.
Once you enter all the details regarding the Direct Debit payment, this information will be sent to Global Collect and a confirmation email will be sent to you. To check if your account information has been updated, please open BullGuard, go to Settings > Account and press Check status button or activate the licence key if this is a new purchase.
Also note that if you tick the option Please renew my subscription automatically, your subscription will be renewed automatically and your account will be charged.
When you choose to pay by bank transfer, your account is automatically extended with 14 days (or a 14 day licence key is provided) to allow you to make the actual payment.
This is to keep you safe while the bank transfer is being performed (usually takes between 2-5 days, depending on the country you are transferring the money from). The 14-day extension is only granted once.
Note: GlobalCollect BV handles invoicing and fund collection for BullGuard Ltd. GlobalCollect has bank accounts open in many countries of the world, to allow customers to make faster and cheaper bank transfers.
Online Banking
We have recently included the Online Banking payment options for the following countries:
| Country |
Payment Method |
| Netherlands |
Ideal |
| Finland and Sweden |
Nordea |
| Germany |
Giropay and Sofort-Überweisung |
| Austria |
Eps and Sofort-Überweisung |
You can choose to pay by online banking when you reach the Choose Payment Method step in the purchase process:
Depending on the option you have for your country, you may be directly redirected tot the bank's website or asked to select your Bank from a list (as shown above).
NOTE :
After you complete the payment on the bank's website, REMEMBER to go back on the BullGuard website and finish the payment process. Otherwise, you will not be able to see the license-key or your account will not be updated!
On some rare occasions the bank does not approve the payment instantly, so you will receive a temporary 14-day license, which will be converted into a paid license-key the moment the payment is finished.
If your BullGuard account has not been updated within 30 minutes, please see this guide: How to activate a paying subscription
If that does not solve your problem, please write an email to payment@bullguard.com and we will attend to your question
as soon as possible.
Thank you for choosing BullGuard!
Kind regards,
The BullGuard Team
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