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全年无休的支持服务

我们随时准备帮助您解决任何互联网安全问题。

无论您选择即时聊天还是电子邮件,都可以确信我们的专家团队将迅速解答您的问题。

 

 

SUPPORT BASICS

 

What type of support do you provide?

BullGuard Support provides help with every issue related to BullGuard and computer security.

We have chosen 24/7 live chat and email support as the best media for providing assistance.

Not only does the customer receive a transcript or history of the advice given, but additionally it is possible for the supporter to send guides, step-by-step instructions and screenshots to the customer, making the assistance speedy and accurate.

Moreover, starting with BullGuard 7.0, email and live chat support is now available directly from the application.

 

Our response times are listed below:

 

English Team:        24/7; response time is 1h.

 

Danish Team:        9 am - 8 pm daily; response time is 24h.


Swedish Team:     9 am - 5 pm daily; response time is 24h.


Norwegian Team: 9 am - 5 pm daily; response time is 24h.


German Team:      5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.


French Team:       5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.


Spanish Team:     5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.



Time zone is CET.

 


How much does support cost?

Support from BullGuard is completely free, for both trial users and paying subscribers.

It is central to the BullGuard concept of data security that the customer receive all the assistance needed to fully appreciate the BullGuard application, and that this should not come at a price.

 


What languages is support available in?

At the moment, we offer support in English, German, Danish, French and Spanish. Please click here for the schedule and terms.


What is your response time?

1 hour. That is the maximum response time for any e-mail sent to BullGuard Support.

Within that time the customer will either receive a solution or a clear indication of what steps have been taken and a timeframe for the issue to be resolved.

With Live Support everything is instant, which is why it is our primary support tool, developed to make the service provided accurate and timely.


Live Support is down, what do I do?

In very rare instances, the live chat may be offline for short intervals. Please write an email to support@bullguard.com and we will do our best to help.

 

If you did not find the solution you were looking for, please feel free to contact our Support.

 

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全年无休的支持

 


我们拥有专业的支持团队,可为您提供全年无休的标准英语专家建议,同时按指定时间段提供其他语言的专家建议。


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