BULLGUARD SUBSCRIPTION ISSUES
Why do I need to register?
BullGuard is a subscription-based application. The account information is stored in our database and BullGuard connects daily to it to recover the latest updates. If you do not register an account or if that account is expired, BullGuard will be no longer protect your computer.
How can I change the user in BullGuard?
You can change the user in BullGuard by selecting Your BullGuard account section in the Home section and then clicking on "Change User". Enter your new username and password and click on Login.
I already paid for BullGuard. Why do I need to pay again?
BullGuard subscriptions can only be used for a determined period of time. You can buy a 1, 2 or 3 year subscription, but once the subscription expires, you will need to extend it in order to stay protected.
If you have renewed your account and BullGuard still shows as expired, you need to open BullGuard, then go to Home section > Your BullGuard Account section, press "Change user" and relogin, so BullGuard can retrieve your latest subscription status.
I bought BullGuard, but it still shows as trial. How can I update my account with my payment?
Please see this guide: How to activate a BullGuard subscription for detailed instructions on how to activate your paid account.
Below are common problems you may encounter:
STEP 1. You have made a new purchase, but you did not activate your license key yet. You can do so from the Home section > Your BullGuard account section, in BullGuard application.
STEP 2. You may have made a new purchase under an invalid email address. In this case, you did not receive your licence-key. Send an email to firstname.lastname@example.org, so that we can help you retrieve it.
Note: STEPS 1 and 2 only refer to new purchases, not renewals. If you have renewed your account, no license key is generated since your account is automatically extended. In this case, please see STEP 3.
STEP 3. If you have renewed your account and BullGuard still shows as expired, you need to open BullGuard, then go to Home section > Your BullGuard Account section, press "Change user" and relogin, so BullGuard can retrieve your latest subscription status.
I changed my email address. How do I change my BullGuard account details?
You can do so from the My Account section, by logging in and then clicking on CHANGE under Username. Afterwards you will need to relogin within BullGuard with the new username by going to the Home section in the application > Your BullGuard account section and clicking on Change User.
More detailed information about the necessary procedures can be found by clicking on the next links:
- Change Username
- Relog in with the new username
I have a paid account, but you only have BullGuard trial on your download page. How can I download the paid version?
There are no separate installers for the trial/paid versions. BullGuard will include the same plugins and features for both trial and paid versions, the only difference being subscription time left. A license key can only be used once. When it is first activated, the subscription time is transferred to the account. All you need to do from that point on is login with the same account details on the other computers. If asked for a license key, simply skip that screen.
I tried to activate my BullGuard, but it says license key is in use. What do I need to do?
A license key can only be used once. When it is first activated, the subscription time is transferred to the account. All you need to do from that point on is login with the same account details on the other computers. If asked for a license key, simply skip that screen.
I had to restore the PC to factory defaults. How do I get BullGuard back?
You can reinstall BullGuard on your PC if it has been removed, by downloading it from here and then running the installer. Then follow the installation prompts.
Also see this guide for step-by-step instructions: Installation Guide
Can I use BullGuard on more than 1 computer?
Depending on the subscription you have purchased, you are able to use your BullGuard account on up to 5 PC's. If you wish to check for how many PC's your account is valid, go to the My Account section and log in.
If you wish to increase the number of PC's for your account, you can do so from the here.
How can I pay for BullGuard?
• Payment by Credit Card
• Payment by Bank Transfer
• Payment by Cheque, Money or Postal order
• Payment by PayPal
• Payment by Direct Debit
• Payment by Online Banking
What is the difference in the price of subscriptions?
The price of a subscription varies depending on how much backup space you choose, how many computers you wish to install BullGuard on and the length of your subscription.
What happens when BullGuard expires?
Once your BullGuard subscription has expired, BullGuard will stop protecting your computer. This means that no future updates will be downloaded, the plugins will be disabled and you will no longer have access to your Backup. In order to re-activate BullGuard, you will need to extend your subscription.
How do I recover BullGuard?
To recover your BullGuard, please do the following:
1) Download and install BullGuard from the website.
2) After installation, you will be asked to enter your BullGuard username and password. If you don't remember this information, you can access https://www.bullguard.com/passwordRecover.aspx and recover your password.
I installed the trial version and am asked for a username and password. How do I get them?
If you are not given the option to register an account , it means that BullGuard was previously installed on your PC. This means that you cannot register another trial account with us. We recommend that you contact Support for further troubleshooting.
I use a proxy server to connect to the Internet. Do I need to change anything in BullGuard?
You will need to enter your proxy server details in BullGuard as well, so that BullGuard will be able to connect to our databases. You can do so from within the BullGuard application. Simply go to the Home section > Status and Settings section, select the Settings tab and tick the option Use proxy connection. You will be prompted to enter your proxy server details. If you are not given the option to register an account, it means that BullGuard was previously installed on your PC. This means that you cannot register another trial account with us. We recommend that you contact Support for further troubleshooting.
I paid, but did not receive a licence key. Where do I find it?
First of all, please note that when purchasing a renewal, no license key is generated since your account is automatically extended. If you have chosen to renew, please see the next guide in order to activate your paid account: How to activate a BullGuard subscription.
If you have made a new purchase however, then an email with a licence key was sent to the email address you used when placing the order. Also the licence key would have been displayed at the end of the purchase process. If you cannot find the email with the licence key in your Inbox, please check your Spam/Junk folders as well.
If you still cannot find the email, please send an email to email@example.com and our payment officers will assist you in retrieving your licence key.
I purchased an upgrade to my account but BullGuard still showing x days. How can I update my account according to my payment?
If you have purchased an upgrade (not a renewal) it means that you have actually increased your Backup size or PC number for the currently remaining subscription time. This means that the number of days remaining will not be modified.
If you wish to extend your subscription time, you will need to renew your BullGuard account. You can do this as advised here.
I bought BullGuard through my ISP. Where can I download BullGuard from?
If you are paying for BullGuard through your ISP, do not download the installer from our website. You will need to download the BullGuard installation file from your ISP's website.
I am paying for BullGuard through my ISP but cannot login on the My Account section. How can I manage my account/change password/change username?
If you are purchasing BullGuard through your ISP then you will not have access to the My Account section from the BullGuard website. This is due to the fact that your ISP keeps the BullGuard accounts in a separate database which only they can access.
In order to make any changes to your BullGuard account, you will need to contact your ISP.
I bought a CD, but do not have a CD drive. How can I install BullGuard and not pay again?
You can simply download and install BullGuard from our website and then activate it with the licence key from the CD sleeve. Instructions on how you can do this can be found here.
Can I use BullGuard on more than 1 computer?
Depending on the subscription you have purchased, you may be able to use your BullGuard account on up to 5 PC's. If you wish to check for how many PC's your account is valid, go to the My Account section and log in.
If you wish to increase the number of PC's for your account, you can do so from the Upgrade link.
I only need BG for one computer, but it says I can use it on 3 computers. Did I buy the wrong version?
For UK, DE, and other countries which have the 1 PC option:
You can also purchase a BullGuard subscription valid for 1 computer. If you have purchased a 3-computer account by mistake and are still within the 30 day money back guarantee, you can write an email to firstname.lastname@example.org asking for a refund. Then you can place another order, however make sure that you select the 1 computer option in the ordering process, since the option selected by default is 3 computers.
If you did not find the solution you were looking for, please feel free to contact our Support.
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